IMPORTANT BULLET POINTS for all live plants PLEASE CHECK TYPE (hybrid name), SIZE and DIMENSIONS of the plant as the plants are not returnable goods as they are classed as livestock perishable items. If any doubts please contact us immediately before placing the order if unsure. All sizes provided in the title and descriptions will be the total space the plant will occupy. The dimension is the widest part of the crown from leaf to leaf. The root ball or the growing nursery sleeves dimensions are not provided as this can vary for each plant. All plants are unique and one of one. We will do our best to ensure that you receive the plants as pictured. Crown Width Density and bud numbers can vary depending on the growing seasons some can be bigger or smaller than the listing dimensions, which is all depending on the growing cycle and the season you are buying the plants. Please inspect the live plants upon delivery and notify us if the plant is damaged. Any claims for damages made after the plant has been delivered will not be accepted as plants are living perishable items. Please contact us immediately if you want to cancel or amend your order. You can still cancel your order prior to being despatched. All compositions of plants and pots are made to order. If we have already planted the composition then canceling the order is not-available